Last updated: November 7, 2026
Fahad Collections currently serves customers across the United Arab Emirates (UAE). This policy explains our delivery coverage, estimated delivery time and what to expect after placing an order.
1. Delivery Area
We offer delivery across the UAE. Standard delivery is currently advertised as free across the UAE. If any order-specific delivery condition or charge applies, the details shown at checkout before you place the order will apply.
2. Estimated Delivery Time
Our current standard delivery estimate is 2–3 working days after order processing. This is an estimate rather than a guaranteed delivery date. Processing time, weekends, public holidays, delivery location, carrier capacity, weather and other circumstances may affect the actual arrival date.
3. Order Processing
After placing an order, review the order confirmation sent to the email address provided at checkout. Please make sure your name, delivery address and contact number are accurate. If you notice an error, contact us as soon as possible. We may not be able to change an order after it has been processed or handed to the delivery partner.
4. Delivery Updates
Where tracking information is available, it will be shared in a shipping or delivery update. You can also contact our support team with your order number if you need help with an update.
5. Cash on Delivery
Cash on Delivery is available for eligible orders where it is displayed as a payment option at checkout. If you select Cash on Delivery, please have the order amount ready when the delivery arrives. The final amount payable is the amount confirmed in your order details.
6. Delivery Attempts and Address Issues
Please provide a complete address and an active telephone number so the delivery partner can contact you if necessary. If delivery cannot be completed because the address or contact details are incorrect, no one is available to receive the parcel, or delivery is refused, the carrier may arrange another attempt or return the parcel. Contact us if you need help after a failed delivery attempt.
7. Delays and Unavailable Deliveries
Occasionally, delivery may be delayed by circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays or access restrictions. If we become aware of a significant issue affecting your order, we will share the information available to us.
8. Missing or Damaged Deliveries
If your parcel appears to be missing, or an item arrives damaged, contact us with your order number and relevant photographs or details as soon as reasonably possible. We will review the matter with the delivery partner where appropriate and explain the next steps.
9. Contact Us
For shipping and delivery questions, contact Fahad Collections:
- Email: ahmadshopify3035@gmail.com
- WhatsApp: +971 50 925 0782
Please include your order number so we can locate your shipment.