Last updated: November 7, 2026
Fahad Collections respects your privacy. This policy explains what personal information we collect, how we use it, when it may be shared, and the choices available to you when you visit or shop at our online store.
1. Information We Collect
Depending on how you use our store, we may collect:
- Contact and delivery information: your name, email address, telephone number, billing details and delivery address.
- Order information: products purchased, order value, payment method, order history, delivery and return details.
- Payment information: payment status and transaction-related details supplied by the checkout or payment provider. Payment information is handled through the relevant payment services; please do not send full card details to us by email or WhatsApp.
- Device and usage information: browser, device, approximate location derived from technical information, pages viewed, and interactions with the store. Cookies and similar technologies may be used for store functionality and analytics.
- Communications: information you provide when you contact our support team, including messages and any order details you choose to share.
2. How We Use Information
We use personal information as reasonably necessary to:
- accept, process and fulfil orders;
- arrange delivery and provide order updates;
- process payments, Cash on Delivery orders, returns and refunds;
- respond to questions and provide customer support;
- operate, secure, maintain and improve our store;
- detect, prevent and investigate fraud, misuse or security issues;
- meet legal, accounting and regulatory obligations; and
- send promotional messages where permitted and, where required, with your consent.
3. When We Share Information
We may share relevant information with service providers that help us operate the store, such as Shopify, payment processors, delivery and logistics partners, website or analytics providers, customer-support tools and professional advisers. These providers may use information only as needed to provide their services or as otherwise permitted by law.
We may also disclose information where required by law, to respond to valid legal requests, to protect customers or our business, or in connection with a business transfer. We do not publish your personal contact or delivery details for general public viewing.
4. Cookies and Similar Technologies
Our store may use cookies and similar technologies to keep the shopping cart working, remember preferences, understand store traffic and improve the shopping experience. You can manage cookies through your browser settings. Disabling some cookies may affect store features.
5. Marketing Choices
If we send promotional emails or messages, you can use the unsubscribe option where provided or contact us to ask to stop promotional communications. We may still send service messages about orders, deliveries, returns or account security.
6. Data Retention and Security
We retain personal information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing support, maintaining business records, resolving disputes and meeting legal requirements. We use reasonable safeguards designed to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information, or to ask a question about how it is used. Some information may need to be retained where required for completed transactions, legal obligations, security or dispute resolution. We may need to verify your identity before acting on a request.
8. Children's Privacy
Our store is intended for people who can make purchases under the laws that apply to them. We do not knowingly seek to collect personal information from children without appropriate authorisation. A parent or guardian who believes a child has provided personal information may contact us.
9. Third-Party Websites
Our store may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.
10. Changes to This Policy
We may update this policy to reflect changes to our store, services or legal requirements. The revised version will be posted on this page with an updated date.
11. Contact Us
For privacy questions or requests, contact Fahad Collections:
- Email: ahmadshopify3035@gmail.com
- WhatsApp: +971 50 925 0782
- Store: Fahad Collections
This policy is intended to explain our current practices and does not limit any privacy rights that cannot be waived under applicable law.