Last updated: November 7, 2026
At Fahad Collections, we want you to be comfortable shopping with us. Please review the information below before requesting a return or refund.
1. Return Request Window
You may contact us to request a return within 30 days of delivery. A return is not automatically approved: the item and reason for return must meet the applicable policy conditions, and you must receive approval and return instructions from our support team before sending anything back.
2. How to Request a Return
- Email ahmadshopify3035@gmail.com within 30 days of delivery.
- Include your order number, the product name and the reason for the request.
- For an item that arrived damaged, defective or incorrect, include clear photographs where possible.
- Wait for our team to review your request and provide return instructions. Please do not send an item to an address or location unless we have confirmed it with you.
3. Return Conditions
To be considered for a return, an item should generally be unused, complete and in its original condition, with its original packaging and included accessories where possible. Some personal-care, hygiene or opened products may be ineligible for change-of-mind returns where permitted by applicable law. These conditions do not remove rights you may have if an item is faulty, damaged or not as described.
Our support team will confirm the applicable conditions and return method for your order before you send the product back.
4. Damaged, Defective or Incorrect Items
Please contact us as soon as reasonably possible after delivery if your order arrives damaged, defective or different from what you ordered. Share your order number and photographs of the item and packaging where possible. We will review the issue and explain the available resolution, which may include a replacement, repair where appropriate, or refund, subject to the circumstances and applicable law.
5. Refund Approval and Processing
Once an approved return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method where available. For Cash on Delivery orders, our team will contact you to agree on a practical refund method and any details needed to complete it.
Timing may depend on the payment provider or financial institution. We will provide an update if additional information is needed.
6. Return Delivery Costs
Please contact our team before arranging return delivery. We will confirm the return method and whether any return delivery cost applies to your particular request. Where an item is damaged, defective or incorrect, contact us before taking action so we can review the issue and advise you.
7. Cancellations
If you need to cancel an order, contact us as soon as possible with your order number. We will try to help if the order has not already been processed or dispatched. Once an order is in transit, cancellation may no longer be possible and the return process may apply instead.
8. Contact Us
For return or refund assistance, contact Fahad Collections:
- Email: ahmadshopify3035@gmail.com
- WhatsApp: +971 50 925 0782
Please include your order number in every enquiry so we can assist you more efficiently.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot be excluded under applicable law.