Frequently Asked Questions

Ordering and payment

How do I place an order?

Choose a product, review its description and available specifications, add it to your cart, and follow the checkout steps. Check your delivery details before submitting the order.

Which currency does Fahad Collections use?

Store prices are displayed in United Arab Emirates Dirhams (AED). Your order total is shown at checkout before you place the order.

Is Cash on Delivery available?

Cash on Delivery is available for eligible orders when it appears as a payment option at checkout. Have the confirmed order amount ready when the delivery arrives.

Delivery and order tracking

Do you deliver across the UAE?

Free delivery is advertised across the UAE. Available delivery options and any order-specific charges are shown at checkout for the address you enter.

How long does delivery take?

The current standard delivery estimate is 2–3 working days after order processing. This is an estimate, not a guaranteed delivery date. Weekends, public holidays, carrier capacity and delivery location may affect timing.

How can I track my order?

Check the confirmation email sent to the address used at checkout. When tracking information is available, it will be shared in a shipping update. You can also contact support with your order number.

Returns and customer support

How do I request a return?

Eligible return requests may be submitted within 30 days of delivery. Returns must be reviewed and approved before an item is sent back. Read the Refund Policy for the request process and conditions.

How can I contact Fahad Collections?

Email ahmadshopify3035@gmail.com or WhatsApp +971 50 925 0782. Include your order number when asking about an existing order.